Support

You sign in and create an account through one page. If you are signed out, open the sign-in page to get back in or to create a new account.

Basic is free. Pro and Elite pricing is shown on the pricing section.

Paid checkout is not open yet — production billing is still being commissioned, so a paid subscription cannot currently be purchased. When billing is available, the signed-in billing page is intended to show your current plan and to open a Stripe billing portal session for an eligible customer. Which actions that portal offers — such as updating payment details, changing plan, and cancellation, along with the terms of cancellation — are configured in Stripe during commissioning and are not finalized yet, so no specific billing workflow is promised here.

If something is not loading or looks out of date, try these steps:

• Reload the page, then sign out and back in to refresh your session.
• Remember that market data, news, and filing coverage come from third-party providers and can be delayed, incomplete, or temporarily unavailable.
• If you connected a brokerage, re-check the connection from your broker-sync settings.

Within the product you can, today:

• Delete individual trade records (which also removes their derived observations).
• List, delete individual entries from, and clear your saved Oro memory.
• Remove your self-declared Behavioral DNA profile.

For how your information is handled, see the Privacy Policy; for the terms of the service, see the Terms of Service.

The self-service tools above cover the most common tasks, and this page does not submit a message on its own. To reach a person, email support@marketgeno.live for support.

For privacy or data-rights requests — including a request to delete your account and data — contact Julian Kennedy at julian@marketgeno.live.